Last updated: May 5, 2026

EasyPerformer is available through several purchase channels: our website (processed by Paddle), the Apple App Store, and Google Play. Who can refund you, and how quickly, depends on where you bought it. This page explains each route and links to the official refund flows where they exist.

Website purchases (Paddle)

When you buy on our website, checkout is processed by Paddle as merchant of record. Your receipt and card or bank statement will typically show Paddle. EasyPerformer remains responsible for supporting our customers and honoring the commitments below alongside your statutory rights.

14-day refund guarantee (website / Paddle)

For qualifying purchases completed through our website (processed by Paddle), we offer a full refund within 14 calendar days from the date of purchase, without needing a reason. This is in addition to statutory rights that may apply where you live (for example, withdrawal rights for consumers in the EU/EEA and other regions; see Paddle’s refund policy for how merchant-of-record rules interact with digital delivery).

How to request a refund (website / Paddle)

• Sign in to the EasyPerformer web app at app.easyperformer.com using the same email address you used when you purchased on our website, and go to your Purchase History. A refund button will be visible when the purchase is eligible for a refund.
• Email us at info@easyperformer.com within the 14-day window. Include that email address and a short note about what you bought so we can match your order.
• Alternatively, you can request support or a refund through Paddle’s buyer tools: paddle.net (locate your transaction and contact Paddle Buyer Support). You may use whichever channel you prefer; you do not need to use both.

Approved refunds are usually reflected within roughly 5 to 10 business days, depending on your bank or payment method. If a refund is issued, access to the corresponding subscription or paid feature may end in line with Paddle’s and our technical processes.

After the 14-day period (website / Paddle only)

Refund requests for website purchases received after the 14-day window are considered case by case. We are not obligated to refund outside that voluntary window, but we aim to be fair; for example when there is a billing error or a serious technical problem we can verify. App Store and Play Store purchases remain governed by Apple and Google respectively.

Apple App Store

Purchases and subscriptions made through the Apple App Store are billed and refunded by Apple, not by EasyPerformer. We cannot process App Store refunds from our side.

• Where to request a refund: Sign in to reportaproblem.apple.com and follow Apple’s steps (“I’d like to”, then “Request a refund”). Detailed guidance: Apple Support: Request a refund.
• Timing: Apple does not publish one fixed refund deadline that applies to every purchase worldwide. Eligibility is decided by Apple on a case-by-case basis and may depend on your country or region and Apple’s terms. Consumer protection laws where you live may also apply.

Google Play

Purchases through Google Play are handled under Google Play’s refund policies for apps and in-app purchases (including subscriptions).

• Within 48 hours of purchase: You may be able to request a refund directly from Google using their official flow: Request your Google Play refund. Whether a refund is granted depends on the purchase details and Google’s rules (for example, paid apps can normally only be refunded once).
• After 48 hours: Google’s policy states that you should contact the developer to see whether a refund is possible. For EasyPerformer, email us at info@easyperformer.com from the address associated with your Play account if possible, and include your order date and anything Google shows as an order ID or transaction identifier so we can help.

Statutory rights

Nothing in this Refund Policy limits your statutory rights as a consumer under Dutch or EU law (and consumer laws in other countries where they apply), including remedies where digital content or services are not as described or not fit for purpose.

Contact

Questions about a purchase or refund? Contact us at info@easyperformer.com.